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How DevRev saved on FX costs with better rates using Xflow

How DevRev saved on FX costs with better rates using Xflow

By switching from traditional banks to Xflow, DevRev unlocked better FX rates and gained a more responsive, transparent experience for their finance team.

₹20 Lakhs

Saved on FX cost

₹20 Lakhs

Zero

FX surprises

Zero

100%

Support satisfaction

100%
bussiness title
DevRev is a software company that helps businesses bring their product and customer support teams together using AI. Founded in 2020 by Dheeraj Pandey (former CEO of Nutanix) and Manoj Agarwal, DevRev aims to simplify how software companies build and support their products by connecting developers directly with customer feedback. Their customers are fast-growing software companies around the world. DevRev is currently in the growth stage, having recently reached unicorn status.

Industry:

SaaS/B2B Software

Size:

200-500 employees

Region

Global (HQ. USA)

Website

devrev.ai

Use case

DevRev uses Xflow for managing cross-border payments between its global entities. These transactions are handled on a monthly basis by their finance team. With Xflow, the team can ensure timely, cost-effective transfers while staying in control of their internal financial operations.

Use case

Problem summary

Before switching to Xflow, DevRev handled their cross-border payments through traditional banks. The process wasn’t exactly efficient or transparent. There was limited visibility into FX rates, and support was restricted to relationship manager’s availability. It wasn’t until they started using Xflow that they realized how much smoother the experience could be with better rates, faster responses, and a team that actively supports their needs.

Why Xflow

Xflow offered more competitive FX rates, better visibility, and faster turnaround times but what stood out most was the level of customer support from the team.

With Xflow, DevRev had access to a dedicated support team that was proactive, responsive, and easy to reach. Questions were answered quickly, and any concerns were addressed with clarity and urgency, something that’s often missing when working with traditional banks. The hands-on approach and consistent communication made the entire process feel more reliable and collaborative.
Today, Xflow is DevRev’s go-to partner for cross-border payments, not just for the pricing advantage, but for the trust and support the team delivers every step of the way.

Results

Since switching to Xflow, DevRev has seen consistent cost savings on their transfer pricing transactions, thanks to more competitive FX rates compared to their previous banking partners. The finance team now completes cross-border payments with more visibility and control.

Beyond the pricing advantage, the biggest improvement has been the overall experience: responsive support, smoother processes, and less back-and-forth. What was once a routine task is now faster, simpler, and more reliable, freeing up the team to focus on higher-value work.

Impact on DevRev's business

Faster transactions

Same day settlements to VBAN accounts, improving payment turnaround times

Lets re-define the international payments experience together

Seamless process

Access to live FX rates directly on the dashboard

Lets re-define the international payments experience together

Reliable Support

Dedicated support team that’s proactive in resolving queries

Lets re-define the international payments experience together

Compliance Guidance

Timely advice and support to help teams stay aligned with RBI regulations

Lets re-define the international payments experience together

“Great support, smooth process, and an amazing team. Xflow has made our cross-border payments far more efficient and stress-free. If you’re looking for better rates and reliable service, it’s a platform worth switching to.”

Divya Nagabushana, Member of Finance @DevRev

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