Razorpay Review 2026: Payments, Fees & Features Explained

If you are an Indian business, slow payments, hidden transaction fees, and unresponsive support can interrupt cash flow and compromise the growth of your enterprise. Razorpay has emerged as a fintech solution to tackle these very gaps. It is a popular payment gateway that helps you receive your payments effortlessly across multiple channels. 

In this article, we'll go through a detailed Razorpay review that covers its key features, pricing, settlement times, and the pros and cons that every business should know before signing up.

Razorpay is an indigenously designed payment platform for Indian businesses, e-commerce sites and freelancers. It was founded by IIT Roorkee alumni and today, it supports over 2,00,000 businesses as a payment gateway. 

Built with a strong technology-first approach, Razorpay caters exclusively to Indian merchants accepting online payments. It is a platform that makes integration with e-commerce sites easy and also provides automation with its API support. You can collect secure payments via cards, UPI, net banking, and wallets on your site, and the funds are directly transferred to your bank account.

Razorpay provides key tools and features like recurring billing, payment links, QR codes, and AI fraud detection with PCI-DSS compliance to make your cross-border payment collections a simple process.

Security features and fraud prevention

Razorpay makes use of strong encryption, advanced AI-powered fraud detection measures, and meets compliance standards like PCI-DSS  to protect transactions.

Supports global payment collection

Your business can sell internationally with Razorpay as it handles 135 currencies and performs conversions from all global currencies to  INR.

Multi-channel support

Using Razorpay payment gateway, your business can accept all methods of payment like credit or debit cards, UPI, net banking and popular wallets all in one API integration.

Recurring billing

It also offers built-in support for subscriptions, and provides recurring payments that allow SaaS models to function smoothly. You can manage trials, plan upgrades and automate billing cycles too.

Convenience tools

To help boost conversions, Razorpay offers features like one-click payment links and mobile-friendly checkouts. It also takes care of your business invoicing with branding options, handles refunds and supports integration with CRMs or accounting tools.

Razorpay pricing starts at 2% on each transaction with 18% GST for domestic transactions. For international transactions, its charges are slightly higher, so you need to plan your pricing accordingly to maintain the margins. 

Razorpay is a trusted choice for Indian businesses, as it offers a quick and seamless setup process. The platform also supports a variety of payment methods like UPI, cards and wallets, as over 10 million merchants rely on Razorpay for their daily e-commerce transactions.

Razorpay delivers domestic settlements straight to your bank in just one or two days. But for international payments, the settlement time can take up to three to five days. This is because Razorpay has to first convert all your foreign currency funds to INR through bank FX rates and run some mandatory RBI checks.

Moreover, if you are a new business, then your payments can go on hold for 7 to 14 days. This is to verify your transaction patterns for Razorpay’s internal risk assessment. All the settlements are automated, and you can view the transaction status on the Razorpay dashboard under the settlements section. You’ll see here that each transaction has its Unique Transaction Reference number or UTR to help you track it. However, Razorpay sometimes has no control over the FX rate or the settlement timing.

It offers customer care and support through its website. You can reach out with your queries like how to track a refund status by raising a request on the site or filing out grievances. The customer care team is active from 9 am to 6 pm, five days a week - Monday to Friday.

In the Razorpay review, merchants often praise Razorpay for its reliable UPI and easy integrations with the site. But there are also instances of complaints that focus on support delays, lack of transparency in export FX rates, and high international transaction fees.

Here are some real Razorpay reviews by customers:

• "It's given us the flexibility to accept payments across all our channels, which has truly enhanced customer satisfaction and streamlined our cash flow. "

• "Have raised more than 12 complaint tickets for POS not working since 4 months, and it's useless staff and grievance cell and the nodal escalation team kept replying it would be attended with priority. "

• "It is a good payment solution for merchants as it facilitates various payment methods and enables smooth transactions."

According to multiple Razorpay reviews, the majority of Indian e-commerce brands prefer Razorpay as their payment gateway.  It enables payment collection through multiple payment methods like UPI payments, cards and wallets, anytime and anywhere. 

• SaaS startups: Razorpay helps startups to set up subscriptions in minutes and offers simple API integrations to plug in the payment gateway on your website. 

• Freelancers: With Razorpay, you can share direct payment links to your clients. And they can pay via QR code, net banking, or cards. It is a good option for generating an invoice for your freelance gigs without any fancy setups. 

• Offline stores: Retail stores and service providers can implement RazorpayX for vendor bills or payroll. Razorpay makes it easy for growing businesses to scale and automate payment processes.

Razorpay serves many businesses, but it might be the ideal option if your priorities include exceptional and instant customer support, complex customizations or if your business handles high-risk profiles.

Here are some reasons why many businesses and high-volume sellers avoid using Razorpay:

• There are reports of month-long delays or account rejections due to stringent and sometimes unclear KYC requirements.

• It is more focused on the Indian domestic market and needs advancements for international payment support.

• Does not provide 24/7 customer service, and the Razorpay chat lags at night. 

• At times, there are reports of strict and sometimes unclear documentation checks, leading to long onboarding delays or even account rejection.

Xflow is a global payment collection platform, exclusively designed for Indian businesses and freelancers with full compliance under the RBI regulations. It allows you to build virtual USD and EUR accounts for collecting payments for your exports and services. Every transaction is tagged with an RBI purpose code to ensure compliance.

It is perfect for SaaS firms and services as it offers support for multiple global payment paythods like bank wires, cards, and recurring payments. All transactions with Xflow come with an automated eFIRC to provide ease in compliance. Freelancers and businesses can also use Xflow to build custom invoices with minimal errors.

This Razorpay review helps you see that the payment gateway is a solid choice for startups, growing businesses, and freelancers in the Indian subcontinent. It offers dependable payment solutions for e-commerce and SaaS, but its customer support service and verification of transaction patterns can make you reconsider using Razorpay. On the other hand, Xflow is a better fit for global-facing founders as it provides zero FX markup, faster settlements, and is compliance-friendly for long-term international payments collection.

To unlock the effortless global payments collection, visit Xflow's site today!